Covid-19 Policy

Ensuring our customers, patients, and our staff are kept safe:

  • Before coming in please review the government guidance: nhs.uk/conditions/coronavirus-covid-19
  • We are allowing two people into the dispensary at a time.
  • Please call us if you are feeling unwell on 01892 783027, rather than visiting in-person.
  • If you are self-isolating or quarantining we can post things out to you. Orders for and enquiries about our full range of products can be made over the phone: 01892 783027, while a selection are available on our website.
  • We now request you wear a face covering on entering the building, in line with government guidance, and that you use the hand sanitiser on the table inside the door.
  • We are offering a counter service and ask that items are not handled unnecessarily.

Prescriptions and orders

  • We have fewer people working in the dispensary at one time so please do leave a message if we are unable to answer the phone – we will respond as soon as possible.
  • Ideally give us 24 hours’ notice for prescriptions to be made up.
  • We endeavour to get all orders placed before 12pm on a week day posted out the same day.
  • If you need a delivery by a certain day please allow enough time for postal deliveries.